Refund Policy

If a product is faulty, damaged, incorrectly supplied, unsafe, or not as described, contact us so we can review the issue under applicable New Zealand consumer rights.

Your rights under the Consumer Guarantees Act and Fair Trading Act cannot be excluded by this policy. The remedy will depend on the issue, evidence available, product condition, and legal requirements.

For health and wellness products, change-of-mind returns are handled carefully because product integrity, hygiene, tamper evidence, storage, and safety matter.

If you ordered the wrong product or no longer want an item, contact us before opening or using it. We will confirm whether a return can be accepted and what condition requirements apply.

Email [email protected] with your order number, contact details, the product name, photos where relevant, and a short explanation of the issue.

Keep the product, packaging, batch information, and delivery materials until we confirm the next step. Sending an item back before support confirms the return process may delay the review.

If a refund is approved, it is normally returned to the original payment method. Bank and payment provider processing times may vary.

Shipping, return shipping, replacement, store credit, or refund outcomes are confirmed case by case based on the issue and applicable consumer law.

Opened, used, damaged, altered, missing, or improperly stored products may not be eligible for change-of-mind return.

This does not remove your rights where a product has a genuine fault or another issue covered by consumer guarantees.